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Essentials 5GB £50 actually cost £57+VAT why?

GarethP76
Visitor

‎12-05-2023 09:05 AM

I have a mobile and signed up to a Essentials 5GB £50, but i seem to be billed £57.20 + VAT.

Why is it called Essentials 5GB £50 if it costs more????

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎12-05-2023 10:53 AM

Hi @GarethP76 

Becase of the CPI increase. See here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star
In response to Northerner

‎12-05-2023 11:02 AM - edited ‎12-05-2023 11:02 AM

But there should be no "+ VAT". It's inclusive.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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