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Ending contract issues

101013
Investigator
Investigator

‎28-05-2024 06:04 AM

My monthly SIM contract ends in June this year.

When I contacted the 150 Customer Service last week, the team offered a cheaper 12 month plan for me.

However, I have then changed my mind and contacted 150 Customer Service again on the next day for cancellation the new subscription and stick back to my old plan for ending in June this year under the protection of 14-days cooling off period. Besides, that EE 150 Customer Service team promised after the successful cancellation of the new subscription on Monday, then I can free to go on end the contract with EE without paying any penalties nor extra money charges in between the period of Tuesday, 28 May to early June this year.

However, I just received the 150 notices today that I have a new subscription which comes with discount and data boots. If I dicided to leave EE today, then I'd to pay £170.78, excluding any ADD to Plan payments. This charge would be added to my final bill if I decide to go ahead.

I didn't request for any other upgrades nor new subscription for future with EE and why EE told me that I have a new  subscription currently? 

Why that happened with EE and how can I cancel it for free to leave EE right now?

The 150 Customer Service is making it more complicated and confusing. I'm so frustrated with the course of it more about it now and can someone help me with that issue, please 🥺?

0 Helpful
2 REPLIES 2
101013
Investigator
Investigator

‎27-05-2024 01:22 PM

Sorry, I'm afraid you have made a big mistake on my subscription.

I have contacted 150 CS for cancellation for renewal contract actions within 14 days of the claiming period last Saturday.
And declaring clearly that I only want to retain my current 24 months contract which is pending to finish in June and I am awaiting it end naturally by next month.

Please note that I didn't renew any contact for a longer period with EE. However, I just received a SMS from EE that of a renewal contract status for staying in EE! NO! Definitely not what I have mansions with your CS team earlier. Please amend it accordingly. I only want to leave EE without paying any extra money. Thank you for your attention.

0 Helpful
Leanne_T
EE Community Support Team

‎28-05-2024 08:19 AM

Hi there @101013 

Thanks for coming back to us. 

I am very sorry to hear this, to get your account looked into and see what has been completed please call us again on 150. Our mobile guides will have full access to your account and be able to help you get the cancellation request sorted 🙂

Thank you.

Leanne.

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