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EE is harassing me with bills after the contract ended

sdwEF
Contributor
Contributor

‎19-02-2023 08:57 AM

My contract ended after 2 years. In order to make it doesn't continue (as I left the country and also told EE about it) I spent hours on the phone with EE - to call at the exact day they told me to "cancel" the contract. This is already problematic that they don't let you cancel in any other way, also I had to call several times because apparently there is only one possible day in entire 2 years of the duration of the contract, that I can cancel. Honestly don't recommend anyone signing up with EE. The EE customer service the (after hours of trying to reach them, as of course you cannot do it in person in the store nor any other way) assured me that this is all done now, and my contract will end as I requested. I asked him 10 times to make surei if there is no other hook, and he said all is well and that I will be disconnected and done. Unfortunately, EE keeps on harassing me with sending bills and emails and letters - how do you stop them doing so? Did anyone took legal action EE for harassment/ illegal billing? I also worry they will affect my credit score. After I did everything I did to not continue the contract - which in itself is already super problematic, plus they they say one thing when I talk on the phone, and another thing sending me new bills - this is a true nightmare and if you are reading this and considering signing up with EE, honestly DON'T

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16 REPLIES 16
sdwEF
Contributor
Contributor
In response to _MrR_

‎19-02-2023 02:09 PM

I understand. I can try the social media perhaps. It's absurd it is not possible to contact them on their own website but one must chase. Thanks.

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_MrR_
Scholarly Contributor
Scholarly Contributor
In response to sdwEF

‎19-02-2023 02:10 PM

Hope they sort for you quickly! 

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bristolian
EE Community Star
EE Community Star

‎19-02-2023 02:27 PM

Social media is a good way of "making noise" if that's what you hope to achieve, but it doesn't form part of the complaints process - if you are looking to resolve this.

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr... gives advice on this, including details of external arbitration should it be necessary.

sdwEF
Contributor
Contributor
In response to _MrR_

‎19-02-2023 08:32 PM

All right, so I did talk to them on Facebook. The person however again ignored everything I said (like in the post above) and said that I need to call cancellation team (mind you, this is exactly what I did a few months ago and FEW TIMES to cancel) and I would have to pay back for all these months, even though - 1. my contract ended 2. I cancelled the "automatic prolongation" in the exact way they wanted me to 3. i don't use the sim since last payment

James_B
EE Community Manager
EE Community Manager

‎20-02-2023 07:52 AM

Hi @sdwEF,

Did they check what the outstanding bill was for?

Was it just that you cancelled your direct debit before the final bill was debited or was your line never cancelled?

James

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sdwEF
Contributor
Contributor
In response to James_B

‎20-02-2023 09:45 AM

Hi James, 

Exactly, my line was never cancelled so they continued billing, even though I did cancel it and also my contract ended. They (EE call center) confirmed it on the phone, I did the whole thing with the disconnection team etc. All was done in the time they wanted etc. I had no outstanding bills. 

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James_B
EE Community Manager
EE Community Manager
In response to sdwEF

‎20-02-2023 09:57 AM

Hi @sdwEF,

Please get in touch with Customer Care so a member of the team can access your account and see what has gone wrong.

They'll be happy to help. 

James

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