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EE Account Linking & eSIM Issue – Need Help

caneraras
Visitor

‎19-03-2025 10:35 AM

I joined EE yesterday on a 24-month contract with monthly payments. Today, my SIM card was delivered—so far, so good. However, when I log in with the email and password I used to create my account yesterday, I can't see any services. There's something called "linking," but I get an error there.

I provided my PAC code, and in the message I received today, it says the process will be completed by 17/4 at 6 PM—that's almost a month! I wanted to request an eSIM, but I couldn’t see the eSIM option, and a physical SIM was delivered instead. If I take out my current SIM to use EE, no one will be able to reach me. I'm stuck!

Is this how it works for everyone, or am I just unlucky? 😅 

0 Helpful
1 REPLY 1
Alex_H
EE Community Support Team

‎19-03-2025 01:02 PM

Hi @caneraras,

Welcome to the EE Community

Sorry to hear of the troubles you are having linking your account. What error are you getting when following the route to link a product when logged in? 

With a number transfer if we detect that you have not connected on your EE SIM yet, the number transfer will be set for 30 days time automatically. This is done to make sure your current SIM is not cut off before you actually have the EE SIM. If you pop the EE SIM into your phone and just attempt a call, that should bring your number transfer forward to the next working day as long as its done before 5:30pm.

Afterwards you can put your current SIM back in whilst you wait for the number transfer to complete. Though I would keep the EE SIM handy so that you are ready to switch it in when your current one is cut off when the number transfers to the EE SIM. 

Once you are able to get linked you can convert your physical SIM to an eSIM if you wanted, though it does require a PIN being sent to your EE SIM to confirm for security so you will need that available when doing it.

Alex