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Calls on other devices ending?

Plymouthbloke1
Established Contributor
Established Contributor

Hi,

Recieved this earlier via text:

Hi,

We wanted to let you know that, from 09 December, you'll no longer be able to use your EE shared number service on MacBooks and iPads.

Watch functionality, along with the Apple-provided iCloud number-sharing function, won’t be affected.

We’re sorry for any inconvenience caused by this update.

I’m assuming this is the “Calls on other devices” feature? That’s really annoying as both an iPad and MacBook user. A really good and unique feature (I don’t think other networks offer this) being binned. Bravo EE, well done 👏 🙄

88 REPLIES 88
jbarbs
Explorer

Just had a text this morning from EE saying this takes affect from 9th December 2024:

We wanted to let you know that from 9th dec you will no longer be able to use your EE shared number service on Macbooks and ipads. 

Watch functionality along with the apple provided icloud number sharing function wont be affected.

We're sorry for any convenience caused by this update.

constantind
Contributor
Contributor

Hello everyone,

I’ve been having the same issues however about a month ago, I reset network settings on my iPhone and reset my MacBook (started fresh with nothing on it and an older OS macOS Ventura) and the feature decided to work. 

However, this morning I received this message from EE:  

Hi Constantin,

We wanted to let you know that, from 09 December, you'll no longer be able to use your EE shared number service on MacBooks and iPads.

Watch functionality, along with the Apple-provided iCloud number-sharing function, won’t be affected.

We’re sorry for any inconvenience caused by this update.

Correct me if I’m wrong but I believe this is referring to the same feature WiFi calling on iCloud-connected devices. Does this mean that’s the end of WiFi calling on iCloud-connected devices? Maybe a lot of customers have been having issues and complained and EE decided to remove this feature?

Has anyone else received this message?

Many thanks.

keremakyuz
Investigator
Investigator

This is bad. It was the only reason I chose EE. It was the only network provider with this great feature in the UK (and Europe): Wi-Fi Calling on supported iCloud-connected devices https://support.apple.com/en-gb/108048

WiFi Calling for other devices allows other devices signed into your iCloud account to make and receive calls EVEN WHEN YOUR iPhone IS NOT NEARBY. 

More info here: https://support.apple.com/en-gb/108066

I might churn.

 

jrhop
Established Contributor
Established Contributor

@constantind Yes I received the same message out of the blue this morning from EE. This feature has never worked reliably with different iPad's on my account, going back years. I have reset them etc and set them up from scratch etc. Worked intermittently on my Macbook. Assume something EE could never get working properly, so decided to withdraw it.

jrhop
Established Contributor
Established Contributor

Same here @jbarbs, my response to another similar post

Yes I received the same message out of the blue this morning from EE. This feature has never worked reliably with different iPad's on my account, going back years. I have reset them etc and set them up from scratch etc. Worked intermittently on my Macbook. Assume something EE could never get working properly, so decided to withdraw it.

jrhop
Established Contributor
Established Contributor

@Plymouthbloke1 Same message for me. My response to another post:

Yes I received the same message out of the blue this morning from EE. This feature has never worked reliably with different iPad's on my account, going back years. I have reset them etc and set them up from scratch etc. Worked intermittently on my Macbook. Assume something EE could never get working properly, so decided to withdraw it.

I had it working on MacBook but for some reason would never work on iPad 

robwp
Established Contributor
Established Contributor

Received this out of the blue today:

 Hi Robert,

 

We wanted to let you know that, from 09 December, you'll no longer be able to use your EE shared number service on MacBooks and iPads.

 

Watch functionality, along with the Apple-provided iCloud number-sharing function, won’t be affected.

 

We’re sorry for any inconvenience caused by this update.

EE Chat has confirmed this relates to WiFi Calling and texts received on other devices. 
Seems to me that’s a serious depletion in service although EE haven’t offered a drop in price!

robwp
Established Contributor
Established Contributor

Or am I overreacting? Does this mean in practice that I simply need to have my iPhone on to allow iCloud to service WiFi calling and syncing iMessages and texts to other devices?