EE ARE SCAMMERS!

[pamela38]

THEY TAKE UR UPFRONT PAYMENT (80 POUNDS) AND DONT COMPLETE THE ORDER I AM NOT WAITING 7 DAYSS FOOR MY MONEY BACK!

[garetc · Accepted solution]

There's not really much EE can do, it's a standard banking process.

As part of your order EE will request the money from your bank, if it completes then they will claim it (so to speak). If for whatever reason it doesn't complete the money is 'held' after 3-5 working days when EE don't claim the money it will bounce back into your account.

There's nothing anyone can do to speed it up unfortunately.

[Minkey1]

@garetc 

And they can’t do stock/credit checks first, then place a hold on/debit the money *after*?

I get the banking system’s built in delays. In an age of instant transfers, it’s advantageous for them. But for those financially constrained, they’ve lost access to that money for a week. Knowing it’s only “on hold” makes no practical difference in the interim. 

At the very least, surely when making the offer EE could clearly set the deal out - including the risk of failing checks but having to wait for the money to be released back?

[Chris_B]

@pamela38  You’ll have to wait up to 7-10 days for a refund as this has to be processed and approved before any refund can be issued if payment has been taken.   Just paying any upfront cost on a contract doesn’t mean you’ll be entitled to receive that contract as everything still has to be checked.  

Still not sure how think you’ve been scammed as you’ll be refunded.  Where’s the scam ? 

[Minkey1]

@Chris_B 

I ordered a new car from Volvo last week. The order was checked and finance agreed with VFS while we were sat there. Took about a minute. Then we pd the deposit.

That EE are unable to do it the same way round on a much smaller amount seems unbelievable.

[Chris_B]

@Minkey1  You got vetted there and then.  There could be a number of reasons why @pamela38  got rejected with an online order after the order was placed.  It’s only a request to order it doesn’t have to be accepted because an upfront cost was made.  

[Minkey1]

@Chris_B 

Be interesting then to know what the reason for non fulfillment was.

[Chris_B]

@Minkey1  That’s something we’ll never know.  Data protection. @pamela38  Can ask customer support on why and then it’s up to @pamela38  to share that information if they choose too so