Contract end date

[ALLAN1970]

Where would I find my contract end date without calling up EE and waiting 10 hours in a queue

[XRaySpeX · Accepted solution]

Text UP to 150 & add 45 days or look in your online MyEE under Plan Details.

[Chris_B]

@ALLAN1970  open the My EE app. Click shop at the bottom then click all products. You’ll then see your start date and minimum term of your contract. 

[Ulpescana]

It is well hidden information. I had to find it in the 'shop' section. The sort of practices that make it difficult to find such information is one reason I will be going elsewhere when this contract is done.

[eeisreallybad]

terrible from ee wasting all my time to simply check contract end date wont be renewing anything with them now.

[woody4954]

I tried texting UP and 45 days and all I get the EE menu which does not include contract end date.

[Christopher_G]

Hi @woody4954 

If you log into your My EE account and select 'Plan' from the main menu, then plan details, it will tell you the end date there.
Chris

[coffers7]

Hi

What it doesn't confirm is the expiry of my 50% plan reduction where can I find details of when this ends?  It just tells me start and end dates of my contract.

[Katie_B]

Hi @coffers7. 

If your add-on has an expiry date this should show under plans and add-ons. 

Alternatively, our customer care team will be provide you with a date should it have one. 

Katie

[Chinabrooke]

Nothing that has been suggested in this forum works. Why is it so so hard just to get basic information?