Contract and billing

Bryonymay · ‎30-03-2023

I have a new number I am paying the bill as my old number was in my uncles name but the Ee app won’t let me change it to me. How can I do this so the app is fully in my name?

XRaySpeX · ‎31-03-2023

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

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Leanne_T · ‎31-03-2023

Hi @Bryonymay

Thanks for coming here.

Has the contract been changed to your name?

Speak soon 🙂

Leanne.

Bryonymay · ‎01-04-2023

My uncle has had the phone and sim back and I’ve got a new phone and number in my name and I just want to change it all in the app

Chris_B · ‎01-04-2023

@Bryonymay Your account is for the other number. You need to create a new account. Your email address is registered to the other account so you need to use a new email address. Or change the email address on the old account to a different one so you can use your email address.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.