Complant made!

[Acceptablefreak]

Changed my provider 8th April! They confirmed this. I have been bombarded with emails, text and phone calls to change my mind.

I have been receiving multiple emails and text asking me to set up a direct debit to pay my bills.....phoned customer service and again, clarification that account is closed.

Just received a text stating my bill is ready for payment!!!!.....Seriously!

And they wonder why after many years a customer I have gone to Virgin.

EE....do better.

[garybs29]

It may be you're in credit & you cancelling the DD has stopped them sending it back....

[Chris_B]

@Acceptablefreak   And I can say exactly the same about your new provider.  

[Acceptablefreak]

Who would you recommed?

[Acceptablefreak]

Thank you, I will check that but nothing was said when I spoke to the rep.

Have a good day.

[Acceptablefreak]

Who would you recommend?

Just broadband with no phone or tv.

Have a good day!

[Christopher_G · Accepted solution]

Hi @Acceptablefreak 

Welcome to the community.

I'm really sorry to hear of your experience with this. Our customer support team will be able to take a look at your account and explain whether there's a balance/refund due. If you've opened a complaint, it should all be handled as part of that case.

Chris