Change payment date

[Wozza1]

Hi had second bill for broadband and won’t let me change payment date always comes up with can’t do this at moment should have been able to do this after first bill

[Leanne_T · Accepted solution]

Hi @Wozza1 

Thanks for coming to the community. 

I am sorry you're unable to change the direct debit date, if you give us a call the team will get this changed for you and check what could be causing this error message to show. 

Let me know how you get on 🙂

Leanne.

[Wozza1]

Hi Leanne all sorted thanks straight forward
When I asked why I couldn’t do it got quite a vague response 😐
Thanks again!

[Michael_D]

Thanks for the update @Wozza1

I'm glad to hear that the team have been able to get it changed for you.

Take care and have a great weekend.

Michael