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Community Activity
Upgrade delivery
I upgraded my phone about a week ago and the delivery tracker has been showing as dispatched for 5 days now but im yet to have any information from DPD regarding delivery. I move house next week and I'm worried it won't come in time. Thanks in advanc...
Webchat
Hello, trying to access webchat in the app but it’s not working. Is there not a webchat online?Thanks.
My Wi-Fi has become unbearably slow since yesterday
I have 1Gb speeds to the Smart Pro hub, and I have 2 Smart Extenders. Everything has been great for the last few months, until today.I was getting 500-600Mbps on my iPhone and other devices in the rooms where the extenders are located. Today, one o...
Just paired watch plan but it’s showing expired?
Hi guys,I’ve just renewed my sim only contract and I now get free Apple Watch plan with it. I set it up this morning by choosing the £7 p/m plan understanding it gets discounted at the billing stage. It’s was showing activating but now showing expire...
EE Broadband
Hi I ordered broadband from ee and the day I received the Smart Hub Plus I returned it without opening it and collecting it from the post office. I have no use for it and have moved out of the house a long time ago but now I have received an email sa...
moved from BT to EE, been charged twice
I moved from BT to EE on the last day of my BT contract on 9th Jan. both BT and EE have taken direct debits for broadband payments after this date. why have i been charged twice when this is now the 'same company'
Paying for broadband but no installation and contact on agreed date
Few weeks ago we decided to move from virgin media to EE. We purchased the EE One package which consisted of 2 x iPhone 16 handsets and contracts, Netflix, Now TV and packages such as sports, movies etc. Also part of the package is fibre500 broadba...
All Rounder iPhone sim only plan, Apple Watch data add-on question
Hello. I have just upgraded my plan and moved on to the All Rounder iPhone sim only plan today. When I was looking at the plan on the website it mentioned that it comes with unlimited data for your watch. I was wondering how long do you need to leave...
£15 top-up showing as £0 credit
HellloOn the 19/03 I topped up my Pack with £15 to roll it over. Got the confirmation through the mobile. Today I tried sending a text message (it would not go through) after checking around I have discovered that my credit is at £0. So the top-up...
