Cannot view contact or plan, says currently unavailable

abrowne874
Investigator
Investigator

‎28-01-2024 08:57 PM

I'm just wondering when this link will be fixed as I cannot view my current contract and haven't been able to for several weeks now. Is there an alternate way

1000030650.png

 

1000030649.png

 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎28-01-2024 09:04 PM

What product do you have with EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
abrowne874
Investigator
Investigator
In response to XRaySpeX

‎28-01-2024 09:23 PM

Pay monthly contract with phone 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to abrowne874

‎29-01-2024 08:14 AM

Can you view your plan via the EE app, @abrowne874?

James

0 Helpful
abrowne874
Investigator
Investigator
In response to James_B

‎29-01-2024 12:11 PM

Unfortunately not 😞 there doesn't seem to be an option to, there used to be on the home screen, I can't even view my latest bill on the app

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to abrowne874

‎29-01-2024 12:40 PM

Are you able to use the link a device option at the bottom the app home screen to add your phone, @abrowne874?

James