Hi! I have tried countless times to login but due to using a different last name to what was registered with the company it will not allow me to log in unless I call or visit a store (unable to do this due to being in Vietnam). Santander cut off my bank card for other reasons which meant my EE contract was not being paid. I got a letter at home which said I owed nearly £200 so I sent it over via a bank transfer. I then received another letter 2 days ago threatening that debt collectors were going to go to my house because there was still an outstanding payment but I had paid it the first time. I’m concerned because if I could just get onto my EE account I would be able to pay with another card but I can’t.
my name is annie ***** and I used annie *** to login (that’s my preferred name). See pictures below
[mod edit: removed personal details from the community]
