12-01-2024 06:10 PM
12-01-2024 06:13 PM
Hi @Ruffstuff
You need to call 150 from your handset.
Thanks
12-01-2024 06:14 PM
I have been unable to download an invoice from EE all week, I know it is not me as I can do it for another account we hold. Tried and tried to speak to someone at EE, tried again this evening and was holding for over half hour to then at exactly 1800hrs be cut off and told our offices are now closed. The website says you are open until 9pm so why are you cutting customers off. Your customer service is appalling. If I continue to have issues I am moving to O2
12-01-2024 06:15 PM
Well I was actually trying that, in actual fact I have tried that all week. Read my response above
13-01-2024 08:38 AM
Hi @Ruffstuff
Have you tried accessing your EE Online account on a different device or browser?
I'm not sure why you're having problems getting through on that number. It could be worth calling on the other number and telling them you're calling about a different number. They'll be able to check what's going on with it.
Chris