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Cannot get to speak to anyone at EE

Ruffstuff
Investigator
Investigator

‎12-01-2024 06:10 PM

 
0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎12-01-2024 06:13 PM

Hi @Ruffstuff 

You need to call 150 from your handset.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ruffstuff
Investigator
Investigator

‎12-01-2024 06:14 PM

I have been unable to download an invoice from EE all week, I know it is not me as I can do it for another account we hold. Tried and tried to speak to someone at EE, tried again this evening and was holding for over half hour to then at exactly 1800hrs be cut off and told our offices are now closed. The website says you are open until 9pm so why are you cutting customers off. Your customer service is appalling. If I continue to have issues I am moving to O2

Ruffstuff
Investigator
Investigator
In response to Northerner

‎12-01-2024 06:15 PM

Well I was actually trying that, in actual fact I have tried that all week. Read my response above

Christopher_G
EE Community Support Team
In response to Ruffstuff

‎13-01-2024 08:38 AM

Hi @Ruffstuff 

Have you tried accessing your EE Online account on a different device or browser?

I'm not sure why you're having problems getting through on that number. It could be worth calling on the other number and telling them you're calling about a different number. They'll be able to check what's going on with it.

Chris

0 Helpful
Jules2cat
Visitor
In response to Northerner

‎23-09-2024 07:32 PM

Yes, but you get a robot and can't ask someone a simple question - bring back the humans who can help you within seconds rather than a robot who diverts you all over the place and you spend ages without getting an answer. I used to think EE customer service was exceptional but it's incredibly lacking now.