EE Service is appauling at best and fraudulant at worst. Try to speak to someone

[NSmith2610]

I was talked into switching from BT to EE for all services. Since then I have had 1 Email thanking me for returning my BT Kit followed by an Email stating that I would be charged £50 if I didn't return the same Kit!!! I rang 150 and was told it was a mistake and that I would not be charged. Followed by a New Bill for £50!!! It is impossible to rectify. My next trip will be to a Shop and God Help Them when I do!!!

[Northerner]

Hi @NSmith2610 

This is BT kit not EE kit.

You can make a complaint via the below link:

 https://ee.co.uk/help/contact-ee/complaint

Thanks 

[Chris_B]

@NSmith2610  Why go to a store ?  Its got nothing to do with the store and the store staff aren’t customer support.      You have  a go at them and you’ll be requested to leave the store.