Messaged 150 asking for itemised billing

jimdar · ‎10-05-2025

Messaged 150 asking for itemised billing and received a standard response, NOT, repeat NOT, answering my request directly. Any more sensible suggestions - such as how to speak to a human being?

XRaySpeX · ‎10-05-2025

Call CS to order Itemised Billing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎10-05-2025

Call CS to order Itemised Billing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎10-05-2025

@jimdar The 150 text service can only answer questions that it understands. Ie BILL, AL (short for Allowance ) ROAMING, NUMBER and a few others. Requesting for itemised billing isn’t one of them. You probably got back all the things you can request when you sent that message to 150.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.