Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Hello my name is Shoaib Ahmad i came to uk in 2022 on student visa i got 2 phones on contract but after 2 month my university visa was expired that's why i came back to my country and i didn't not pay any bill after that but now i got my visa and am ...

MAIN

Can anyone explain what the charge shown as MAIN on my bill is for?

Extra costs

Hi I have a extra charge that keeps coming out my account but it doesn't say what the name of the charge is?

Resolved! Got ipad on my plan need to cancel

Resolved! Sim only

My daughter had a payg gain car which I’ve now updated to sim only contract for £11pmi also ordered one for me which was £42pm. I have no been able to use my SIM card at all so just assumed it wasn’t activated and I wouldn’t be charged but EE have tr...

Resolved! Billing

I am being charged £4.99 per month on my mobile bill for Netflix when it is part of my EE TV contract. How can i stop this?

Resolved! Upgrade

When I upgrade is the price shown the price I pay? Or do they then add tax?

Today I got a spend cap notification but only used £7 extra this month

Today I got a spendcap notification on my account - I have three mobile numbers but the one I got the spend cap notification has definitely NOT gone over the spend cap - can anyone tell me why I would get this?

Resolved! I NEED A OLD ITEMISED BILL

Bill £518

Hi, I haven't usually had an issue with bills and the lack of info on the EE app however this month its become an issue.My phone is unlimited everything with a £0 spend cap (cant physically go over) yet my bill this month is £518.60.I would probably ...