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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59523 Views
  • 69 replies
  • 14 Helpful

Resolved! EE general billing fault

Hi all I transferred from BT on October the 24th. Since then my EE app won’t let me view of pay my bills. It just says there is a fault at EEs end and they’re working hard to fix it. My direct debit has also not taken for 2 consecutive months and no ...

Air time plan has ended but device plan ends 2025

My air time plan has ended and the price has gone up I have been given the option to continue paying more for the same contract, switch to a sim only deal or leave ee and continue paying for the device. i called to find an ee sim only deal and i was ...

Jduce0 by • Explorer
  • 3740 Views
  • 6 replies
  • 3 Helpful

Resolved! Email bills still not possible?

I've been lookng for how to get bills emailed and it looks like we can't - is this still the case? I look after a business account with two phones on, I need the bills to do the business accounts. I do not use either of the phones and now we're going...

CNCP by • Explorer
  • 596 Views
  • 3 replies
  • 2 Helpful

Missing discount

Since taking my contract out 12 months ago I have had a missing discount. I spoke to customer services about this, in February and they told me I would be reimbursed the difference and the discount would be applied. This never happened, I then contac...

Owstap by • Contributor
  • 652 Views
  • 3 replies
  • 0 Helpful

EE not understanding consumer law

Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product.  I have been speaking to an adviser who kept promising to get a...

Resolved! Fitness+ subscription

Hi,So I had a fitness+ subscription with a previous contract that is now reaching its end of free period (2 year Apple Watch). I have recently taken out a new contract which has fitness+ as part of that contract, it should have been an upgrade but du...

Massive bills due to fraud?

Hello. We own a salon and use an EE cheap pay monthly sim for the shop phone, it looks like at some point someone has set it up for Charge to Bill for premium services without our manageress noticing. Thankfully this seems to only have been over the ...

JamesTDC by • Visitor
  • 498 Views
  • 2 replies
  • 0 Helpful

Made an international call in error

Helloi just realised I made an international call in error. I intended to make a whatsapp call and it was only when I finished the call that I realised it had gone direct via EE’s network. The call lasted 31 minutes. Is there a way EE can cancel this...

bellabcz by • Investigator
  • 3295 Views
  • 8 replies
  • 3 Helpful
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