Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8066 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18187 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35154 Views
  • 49 replies
  • 11 Helpful

Extra pay

good morning, I apologize for the inconvenience, I would like to know if someone has an upgrade and I have paid the remainder of the contract and now I have received the bill and they ask me to pay the same amount

Have I been ripped off?

I went to my local ee branch on Sunday to upgrade my phone to a new contract. I was greeted by someone I knew from when I was younger and she was helping me through the phones and such. Anyway I did like the Samsung Galaxy S23 but the label said £67 ...

Resolved! Problem with payment

I paid my bill using Apple Pay. Everything was done how always but on website was an error. Money from my bank account gone but bill is still not paid.   

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Ess device

Just had my latest bill. Thought it was a bit high so went on app to check and found im paying £39 a month for ess device something I never signed for and wasn’t told about in store. As a family we have been with ee for many years and I feel very let...

Yeti1963 by Visitor
  • 657 Views
  • 2 replies
  • 0 Helpful

New Joiner

I I only joined EE on Wednesday from Plusnet and was surprised to see an additional outstanding bill from last month of £50 added to my account. No mention that this was going to happen very disappointed with EE and am not sure that I really want to ...

MJC030 by Contributor
  • 852 Views
  • 23 replies
  • 17 Helpful

Resolved! Phone bill

Hi there I was just wondering if you can take my phone bill money out on the 13th because that when I get payed        Thank you