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Cancelled my sim

Gunjank
Explorer

‎15-02-2023 10:00 AM

Hi 

I had cancelled my sim (cancel any time) pay as go. But EE has not cancel it and shows me as a default. It has affected my credit score, I didn't receive any email /post about delay or default notice.

How to sort this out 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎15-02-2023 10:17 AM

@Gunjank  a pay-as-you-go will not affect your credit score if you do not top up as you’re not under contract and there is no credit agreement between yourself and EE.   Are you sure you’re not a sim only contract customer as that would effect your credit report if you do not pay your contract fee each month. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Gunjank
Explorer
In response to Chris_B

‎15-02-2023 10:47 AM

 

 Data SIM 40GB £20

It was just 1 month contract.

 I didn't receive any communication related to outstanding bill and it was cancelled by me over chat just after a month. How can I contact them 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Gunjank

‎15-02-2023 10:53 AM

Hi @Gunjank,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help if you get in touch.

James