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Cancelled contract - no update

luluboo90
Contributor
Contributor

‎16-11-2022 11:37 AM

I cancelled my order and contract in the EE store on Saturday but it hasn't updated on my account and I haven't received a confirmation that the device has been received by EE, I never actually had the phone as it was out for delivery when I cancelled it and I received a refund for the upfront cost of the iPhone 14 pro. 

Can someone shed some light on this as I am getting concerned that my contract hasn't actually been cancelled.

 

Thanks

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎16-11-2022 01:41 PM

Hi @luluboo90.

Did the store send the phone back on your behalf?

It can take up to ten days for a return to be processed.

Jon

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