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No Contract - No Leaving Fee ?

funky2
Explorer

Hi all

So, not sure about this but thought I would check as you guys or EE staff may be able to help.

I had two mobiles provided via third party to my business which unfortunately closed. I had the devices placed into my own name.

However, Times are hard as we all know and almost £100pm for a service I don't really use isn't working out. I have called EE customer service and there is around £500 to pay to leave. Fair enough.

I wanted a copy of the contract and was told I can only get this in store. But the store have told me there is no contract to give as it would be between the third party and my old business.

Does this mean that I have no contract with EE and so can leave with no penalty?

Has anyone had this issue before?

Thanks

1 SOLUTION

Accepted Solutions
MozzaSec
Prodigious Contributor
Prodigious Contributor

@funky2 

No it means your business has signed a contract with a 3rd Party that holds the relationship with EE

 

You need to speak to that 3rd party, and they will take the final payment to close the lines, 

You can not leave penalty free..

View solution in original post

1 REPLY 1
MozzaSec
Prodigious Contributor
Prodigious Contributor

@funky2 

No it means your business has signed a contract with a 3rd Party that holds the relationship with EE

 

You need to speak to that 3rd party, and they will take the final payment to close the lines, 

You can not leave penalty free..