Why are my bills so high since I joined EE from Virgin?

[shahid1957]

BILL DATE                                                AMOUNT

15.8.22                                                       £ 10

12/9/22                                                       £17;30

12/10/22                                                     £  62.72

7/11/22                                                         £ 27

They are charging me for a number I have not got

14/11/22                                                      £ 45.57

[grsdev]

Nobody here has access to your account as this is a user forum with a handful of EE employees working as moderators.

You want to call customer services on 150. They alone can tell you what is happening.

[James_B · Accepted solution]

Hi @shahid1957,

Welcome to the EE Community. 🙂

It sounds like you may have used some services that aren't included in your plan's allowances.

Have you checked your bill breakdown in My EE?

James