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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60262 Views
  • 69 replies
  • 14 Helpful

Call charges

I’m currently in Vietnam and using an iPhone 12 with all mobile data switched off.  I have Wi-Fi calls switched on.  Last week I made an urgent lengthy Wi-Fi call to my bank in the UK and to my surprise I have been charged £111.05.  How is this possi...

Resolved! Friends and Family and Trade -in discount?

Hi,I am looking to switch to EE from Three in the next day or 2 and am able to get Friends & Family discount through a friend that works at EE. I wanted to get one of the deals which includes the £12 per month trade in discount..... Can this be added...

RyanHill by • Visitor
  • 529 Views
  • 1 replies
  • 3 Helpful

Resolved! Hi

I want to change my billing name How can I change?

Shwan2 by • Explorer
  • 475 Views
  • 1 replies
  • 1 Helpful

Resolved! Itemised bill

I would like to view my itemised bills. Im sure its been less than 6 months since i left but am unable to view them?

SIM Only Renewal Upgrade

Currently pay £19.04 excluding VAT for 100GB data unlimited texts/calls with no data speed cap.  Looking at my upgrade options all tariffs more expensive, how is this an upgrade ☺️ #whattodo

Upgrade

Hi I'm trying to upgrade but when I click on the phone it says sorry no suitable plans Available 

PAC number

Good morning,I have decided to close my contract with EE (The end date is 1/11/22)If I request a PAC Number will that be sufficient to end the contract and fully close my account with EE please?  I've never done this before so I'm not sure how it wor...

Mother25 by • Contributor
  • 628 Views
  • 1 replies
  • 1 Helpful
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