Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Handset exchange

So I upgraded my phone from a Samsung Galaxy A71 to a Samsung Galaxy s20 fe 4g about 2 months ago. I put it to the side but have recently used the handset. It froze for a few moments and restarted itself, and i am unhappy with the handset overall as ...

Resolved! Overpaid bill

I have overpaid my bill i tried to pay it on app and it said there was a problem so i paid on the automated line and when i checked my balance and i paid £69 to much pls look and credit my bank pls i really need the money it was part of a budget for ...

Billing

I have paid £25 of my bill which is £59 and the full £59 is pending to go out my bank tomorrow which I can’t afford I can pay the rest in the 3rd what shall I do?

Package cost

Why has my package gone up?

Resolved! Standard Upgrade

When I upgrade my phone using standard upgrade will it start a new plan or can I keep the new phone for free as long as I pay the old one off?

Bill

Hi I have been cut off but just started a new job so wondered if I could get connected till my pay date has need phone for work thanks

Do I need a new contract or addition to my current EE account to add a Galaxy 5

Hi, I want to buy outright a Samsung Galaxy 5 watch (I have a samsung mobile). I have a SIM only pay monthly account with EE. Do I need to make any changes or will the watch be able to connect to my current account?

Why can't I keep my Armed Forces discount when also trading in a phone?

Today I tried to add a line to my account. I wanted to purchase a new Samsung galaxy z4 flip. The initial contract price was £59pcm. I was asked if I had an old Samsung phone to trade in, to receive a discount on my line rental. I did, and after ente...

First payment

Hi,I signed contract for broadband 5g unlimited £50. I paid in shop £50 cash bcz card was declined. After few days I received letter with my First payment to be taken within few days. My question: Why I paid double?

Old contact hasn’t cancelled

my contract has recently ended so I’ve bought a new sim with Voxi as my phone still works great, I got a PAC code and my number has transferred today however when I log onto EE there’s no indication that my contract is ending, it still has my mobile ...