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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60252 Views
  • 69 replies
  • 14 Helpful

My wife died 10 September 2022

The ref no is xxxxxxxxxxxxxxxxxx, my wife's phone number is xxxxx xxxxxx,  , l wish to keep my current account , can you confirm the amount of new payment , after my wife's account is stopped , payments will be made from same bank account  My wife'...

Woolhamj by • Visitor
  • 574 Views
  • 3 replies
  • 2 Helpful

EE's trade-in partners are rather abusive

So I upgraded last month. The new phone arrived on August 26th. As part of the upgrade deal I traded in my old phone.Today, only 2 days after I received the return packaging for the old phone, meaning that I have had no opportunity to send it off (th...

grsdev by • Expert Contributor
  • 1944 Views
  • 20 replies
  • 2 Helpful

telephone contracts new phones

I have a contract with ee for my telephone and my husbands telephone is also on this. He has a Doro phone and it is now not working correctly.  I would like to know if he is entitled to a new phone?

Dp141 by • Visitor
  • 388 Views
  • 1 replies
  • 1 Helpful

Contract upgrade

I have been due an upgrade for almost a year and i am now only just getting round to doing it due to damage to my phone, but when i got to upgrade very single phone on the website shows the same message "Sorry Mitchell, it looks like there are no sui...

Re: Cancelling

Do you know when the bill for my other phone 2 be cancelled will cone out its 40 pounds I owe but it's not coming out with my bill as its my exs phone

ashley65 by • Explorer
  • 355 Views
  • 3 replies
  • 0 Helpful

Fixed term phone contract ending

My EE contract finishes on 24th Oct and I want to switch using PAC to another provider. When do I need to make the switch on 24th or before or after as I don’t want to have to pay to do it. Also will my photos etc still be on my phone which I own whe...

BS36 by • Visitor
  • 412 Views
  • 1 replies
  • 1 Helpful

Not getting confirmation on bill payment.

Hi. I pay my bill online few minutes after midnight and as soon as money left my bank account ad I was waiting for a redirection to re payment website app close it self and I end up with no payment confirmation. App still showing that my bill is unpa...

EE SIM card

Hi how long have I had my EE SIM card now please am I a vip customer yet and could you please tell me the numbers of my outgoing and incoming calls history please 

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