Contracts & Billing

Extra charges

I have been charged over double my normal per month bill for extra data when I have a cap on billing. Help!!

Return Phone

Hi- I recently upgraded (early) to a Samsung 22 Ultra (paid early upgrade fee and significant upfront cost) - unfortunately I could not work with the phone (previous iphone user) so I activated 14 day returns policy. Phone is now with EE and awaiting...

New plan starting in January

Upgrade

My 24 maths contact will end on 28 Nove 2022... £20/80GB monthly.1) In my EE app, I clicked upgrade > phone + plan or sim only> I clicked sim only > the page was blank saying 'your contact is nullnull'.  With no sim plans shown on the pageCan someone...

how to get pdf bill mobile bill

how to get pdf bill 

Upgrade

When is the earliest I can upgrade my phone and if I do upgrade early would I have to pay the remaining off my contract 

Final pay

HiI believe I've just paid my final payment for my ps5 how do i confirm this ? Thanks 

I have x2 phone with EE

I want to terminate the contract and have the PAC numbers for the x2 phones also, I am trying to unlock the phones and this is proving impossible for 3 months ...really EE.... my account sounds me round in circles. this is outrageous and a flagrant a...

I accidentally overpaid to my sim only rolling contract

Re: Reduction in Costs due to cost of living increases

We faced exactly the same issue.Called EE to discuss lowering one of 2 contracts as with the cost of living the price isn’t affordable and (get this!), the representative I spoke to advised me to stop paying my bill altogether and to let the collecti...