Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61048 Views
  • 69 replies
  • 14 Helpful

Sim only Plan Early Termination`

Hello there,Can someone guide me about early termination of Sim only plan, I just bought a 24 months Sim only plan in August 2022 and went abroad and returned after 42 days, now I realize I don't need such an expensive connection (comparatively), so ...

ihqsys by Investigator
  • 1869 Views
  • 16 replies
  • 2 Helpful

Email

Anyone know how i can contact EE via email instead of writing in via mail.

acechong by Investigator
  • 498 Views
  • 5 replies
  • 0 Helpful

Upgrade

Hi, My contract is ending very soon and I received a text message about offers for upgrading but when I go online to check the plan the price is totally different to what I’ve been offered. I’m confused as to why I cannot have the offer given at the ...

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Upgrade

Why is my early upgrade date the same as the standard upgrade date I’m on sim only and would like to upgrade to a new iPhone 

Upgrades

I was due to upgrade my contract in Oct and it was letting me last week but had issues with delivery so it was reversed now its changed the upgrade dates on my account. It was due Oct 22 its now saying april 23 it was a 24 mnth contract which started...