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Can't pay by mobile

Redpaul1970
Established Contributor
Established Contributor

‎15-08-2025 05:07 AM

I recently switched from Pixel to iPhone and have noticed I don't have the option to pay by mobile number when I want to buy an app. It is set up as a payment method in my settings and I have removed it from my Google Pay options.
I just want to buy a couple of apps and add a few subscriptions to my mobile bill as I've done for years.
Any ideas?

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎15-08-2025 05:42 AM

@Redpaul1970 : Try texting UNBAR to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Redpaul1970
Established Contributor
Established Contributor
In response to XRaySpeX

‎15-08-2025 05:47 AM

Thanks.
I just tried that and it said I didn't have a bar on my account.

0 Helpful
Ali_A
EE Community Support Team
In response to Redpaul1970

‎15-08-2025 10:02 AM

Hi @Redpaul1970 

As you don't have a "charge-to-mobile" bar on your account, there should be nothing stopping you from EE side from adding payments to your bill as you did on your previous phone. 
Have you followed the steps on Charge to Bill through Apple?

Ali 

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Redpaul1970
Established Contributor
Established Contributor
In response to Ali_A

‎15-08-2025 10:34 AM

Yep? It's listed as a payment method in my Apple account but there's  no option to use it when I attempt to buy something in the App Store.

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Ali_A
EE Community Support Team
In response to Redpaul1970

‎15-08-2025 05:14 PM

Hi @Redpaul1970 

There should be no reason for any restrictions from EE side if it was working as expected on your previous phone. 

You may want to have a look at Mobile billing payment method doesn't show from Apple's support pages. 

Ali 

0 Helpful
Redpaul1970
Established Contributor
Established Contributor
In response to Ali_A

‎15-08-2025 05:32 PM

I worked it out. I removed Apple Pay from my list of payment methods. This meant my mobile number was top of the payment options in my account and therefore default. It still doesn't give me any payment options when I want to buy an app but defaults to my mobile payment.

0 Helpful
Ali_A
EE Community Support Team
In response to Redpaul1970

‎15-08-2025 05:34 PM - edited ‎15-08-2025 05:37 PM

That's great @Redpaul1970 
Glad you're able to Charge to Bill now. 

Thanks for keeping us updated with this! 

Ali 

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