Can’t afford to pay

[Cocopops2580]

So my account went into collections last month. I phoned up to make a promise to pay on the 29/11/22. However I have been in and out of hospital due to depression etc so can’t afford to pay it. 

Will I be able to make another promise to pay? 
what will happen 

[bristolian]

There is no account access on this internet forum, you need to contact EE C/S ASAP to discuss your circumstances.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa... 

[Christopher_G]

Hi @Cocopops2580

Welcome to the community.

I'm sorry to hear that you've been unwell. I hope you're feeling better now. I would definitely recommend following @bristolian's advice and speak to our Mobile Care team. They'll do their very best to help you.

Chris