Contracts & Billing

Friend has offered to buy my phone i was supposed to return after upgrade

Morning.Have just upgraded 14 pro max & supposed to return my 13 pro max or £630 will be added to my next bill.A Friend has offered to buy the phone i was supposed to return. Are there any issues If I don't send it back & sell to my mate apart for th...

Why am I being charged when in the EU and I have a free add on

Why am I being charged when in the EU and I have a free add on

trade in and student discount

can i trade in my old phone and apply stydent discount to an upgrade

I would like to set up security on my account whenever I call

I would like to set up security on my account whenever I call 

Upgrade

Iv just upgraded my sim only plan to and phone and monthly plan. Will it automatically change over or will I be changed twice, Iv been trying to phone for the past hour with no luck. 

Where do I look for upgrade dates ? So confusing

Appalling customer service

Tried to upgrade my Apple Watch last night. Got stuck at the authentication PIN issue that has existed for years where they try to send the PIN to your watch number that doesn’t work because it’s linked to your phone. Then the order went through and ...

Corporate discount

I am an existing ee customer with a corporate discount on my current monthly plan.  I am considering changing to a SIM only plan and would like to know if this discount would still apply?

Contract

@Nagi3  I would like to speak to someone about the contract 

Cancelling a sim only contract

Hello my son has gone to Australia for 12 months and he’s wanting to cancel his Sim only contract but he’s struggling with connectivity to do this, can i cancel it for him from here in England, if i can what info will i need off my son to do this!