EE too expensive and keep hanging up

[narna74]

I'm trying to leave EE because they are too expensive and twice now I've waited 20 minutes to speak to someone and the customer service rep hangs up pretending its a bad line. Strange that hey.

[bristolian]

I have doubts that CS agents would have intentionally terminated any call unless they genuinely couldn't hear the caller. I don't see any incentive for them to do so.

[Leanne_T]

Morning @narna74

Thanks for coming here. 

I'm sorry to hear this, please try calling us again on 150 and the team will be happy to help you further. 

Thanks. 

Leanne.

[Chris_B]

@narna74   You don’t need to speak with customer services at all to leave the network unless your still in your contract term as you have to be told the cost to terminate that contract.    You just need to get your pac code and give that to your new network provider.    Just remember when you look at other networks that the contracts you’re looking at are 24 month contracts and not a 36 month contract for the device and a 24 month contract for the tariff.