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Can I move my monthly data plan (contract) to another EE sim card (no contract)?

Profile closed
Not applicable

If I get a pay monthly contract (24 month) on my phone EE sim card, but later on decide to transfer the contract to another EE sim card (Example: For a dongle) that is currently pay as you go, would I be able to do this?

 

Summary:

Phone EE Sim card 1: Pay Monthly (24 month contract) TO Sim 2's Pay as you go.

Dongle EE Sim card 2: Pay as you go TO Sim 1's Pay Monthly (24 month contract).

 

Is this possible?

If so, how long would it take to make the change? 

 

18:27 Edit made for clarity. 

6 REPLIES 6
bristolian
EE Community Star
EE Community Star

Hi @Profile closed 

 

Converting a PAYM line into a PAYG line just requires 30days cancellation notice to be given on the PAYM line with the specific request that the number is converted into PAYG.

 

Converting a PAYG line into PAYM can normally be done immediately, assuming you use the switch to pay-monthly service.

Profile closed
Not applicable

That doesn't answer my question.

 

I want the contract transferred from one sim card to another. 

One has a contract, the other does not. 

 

Is this possible or not?

 

Sim 1: Pay Monthly -> Sim 2

Sim 2: Pay as you Go -> Sim 1

 

Both sim cards should keep the same number but have their plans switched.

 

Edit:

I guess another way of asking:

Can I swap numbers without losing my data plan / contract? The contract/data plan should change between the numbers though.  

Whichever way you come at this, you can't achieve a swap of numbers without the use of a third-SIM as a go-between.

In fact, whichever way you come at this, you can't achieve a swap of numbers FULL STOP! As soon as you move 1 no. away from the SIM it was on you lose/cancel the plan/PAYG & SIM it was on.

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000A
Contributor
Contributor

Yes, you can. 

Note: You will lose your new sim card number though. You need 3 sim cards (numbers) if you want to keep two of them.

 

I ordered a new sim card (make sure to tell them when you want it shipped not the delivery date. Ask them when the first bill will be too and make sure to tell them to note it down) and that was on a 24 month contract (unlimited data) with a new number. I wanted my old sim (number) to have the contract and they could do this. 

 

Calling 150, this is what happens (paraphrasing):

Me: I want to have this number (the one I'm calling from is my old sim/number - pay as you go with £34.70 credit) to have the monthly contract of a new sim card I ordered. I want my credit to also be transferred over to the contract. Please make sure to note down my existing credit (this is important, because they can't quickly check how much credit you had once the transfer is complete). 

Them: Okay, we have written noted down how much credit you currently have and that you want it transferred over.  Now tell me the number of the new sim card so we can get the transfer process started.

Me: Okay, the number is ... (read out the number from the label received with the new sim card in the post). 

Them: We'll transfer over the contract to the number you're calling from ending in ...   . [... Wait a few minutes] It's been done now and it can take 48 hours... Line gets disconnected. My phone says 'no service'.

Me: I swapped out my existing sim card (that was in my phone) to the new sim card (it now has my old number). I went online and saw that my email address no longer has any devices/numbers connected to it. So I connect my old number back to it again. 

I check my phone with the new sim card inserted and it's working. 

I check my contacts on my iPhone and my card (my name) and it shows my old number still. 

I go back to check my online account and notice the balance is £0.00 and the credit hasn't been transferred over to my first bill.

I decide to call 150 again to ask them why.

 

Them: Your balance shows £0.00 I can't check back to see what your previous Pay As You Go balance was. Let me check the notes. Oh, I see £34.70 is written here in the notes. We will add this credit to your next bill (not your first bill). Is that okay?

Me: Okay.

So it wasn't already done it seems. I had to call to make sure...

 

I also contacted the online chat and they said wait 7-14 days for it to be transferred to my bank account. This was wrong/incorrect information. For now, avoid using the online chat because they have less power and are inconsistent to what is said in phone calls. Nor do they make any notes (although the transcript of the conversation is still saved for them to view over - I can't see the transcripts though nor do the people on the phone check that). 

 

I also noticed a £50 deposit service charge for my first bill. I asked them to remove that from my first bill and they did so. I checked my online account and it still shows on it. But they said from their system, it has been removed and I will only be charged my first months bill amount. I will check my bank statement to make sure I have been charged the correct amount (hasn't currently taken place yet).

 

How EE could improve:

- Confirm the shipping date (not delivery date) of the new sim card.

- When transferring from pay as you go to pay monthly, keep the balance of the pay as you go credit in the account (somewhere). Have that amount credited to the first bill (deduct from that).

- The £50 deposit service charge - shouldn't be added in as the default without telling the customer first. In all my phone calls / online chats, this was never mentioned.

If it must be added in as a default (through whatever system used such as credit check), if a customer asks for it removed afterwards and they do so, have the online account (that the user has access to) be updated straight away to reflect this.
- Have customer service tell you that once the transfer is complete, your sim card will no longer work and will show no service. You must change the current sim to the new sim card, it will still have your old number though. This should occur before they've confirmed the transfer process, so I don't just randomly get disconnected mid-call.

- Be able to change from Pay As You Go to Pay Monthly (and vice versa) without having to order a new sim card.

 

 

I'd recommend sending in a complaint, if you (like me), also want these problems more easily resolved: 

https://ee.co.uk/contact-ee/complaint

000A
Contributor
Contributor

Ignore (wrong information) this part from my post above:

"Yes, you can. 

Note: You will lose your new sim card number though. You need 3 sim cards (numbers) if you want to keep two of them."

 

My actual answer to the original post: No you currently can not.

There is no easy, straight switch, of data plans/credit between two EE sim cards (I guess this counts as another suggestion for EE to work on).

Give 150 a call just to be sure it isn't impossible. It may be a little difficult to explain though (would be easier to explain to online chat, but they probably won't be able to help as much as calling 150).

I know the original profile has been closed, but this post is for anybody who reads this thread in the future (always contact EE to confirm because things can change). 

 

My post above this was an explanation for:

Phone EE sim card 1 [first number]: Pay As You Go (£34.70 credit) to EE sim card 2 [second number] Pay Monthly (24 month contract).

 

If the above is completed then = 

EE sim card 2 [second number to first number]: Pay Monthly (24 month contract + £34.70 credit, which will be used to reduce the cost of future bills). The second number is "cancelled". I tried calling 150 asking whether or not you can recover the second number that was on this EE sim card 2 and they said it wasn't. That number is "cancelled" and they can't even transfer it over to a brand new sim card - I initially [post above] thought this would be possible, but it seems I was wrong.

The exact words live chat (I tried contacting them too along with 150) said:

"as the number was transfer, it can't be retrieved anymore. It is already cancelled." 

"actually what happens is when a number is cancelled it goes back in the system and in some cases it is allotted to someone, that is the reason it can't be retrieved."

EE sim card 1 [No service] = Unfortunately, you can't re-enable this EE sim card 1 with the second number from EE sim card 2 (I don't think you can even re-enable it with any number). As you can't, the 'switch' isn't (currently) possible.

 

So in conclusion, the process I described in my post above disables EE sim card 1 and the second number is cancelled (so you're only left with EE sim card 2 with the first number).

If both EE sim cards have a contract, that can't be swapped either.

 

I do think EE should make this ('switching') possible, even if a small fee (like £5) is charged. 

https://ee.co.uk/contact-ee/complaint 

Be sure to complain, because the more people that do so, the more likely they will find a way to implement such a feature in the future.