Can I change my bill date on the app without calling EE

[dancinintherain]

Is there any way I can change the date I pay my bill through the app without calling EE as I need to change the date my payment is due but I have difficulty making phone calls. 

[XRaySpeX]

No. Call EE to change your billing date & your payment date will follow in step.

[Leanne_T]

Hi @dancinintherain 

Thanks for coming here. 

Can you try changing the direct debit date in your My EE account online and selecting Menu > Bill and payments> Direct Debit, does this change the date for you? 

Leanne

[XRaySpeX]

@Leanne_T : I thought there is no DD date in your MyEE, only the bank details?

[Leanne_T]

Hi @XRaySpeX 

I do have manage direct debit in My EE online and can change the date for this 🙂

Leanne.

[Owen211]

Hello I need to change my bill date as not due to be paid until the 14th July 

[Katie_B]

Hello @Owen211. 

I would recommend giving us a call on 150 and speaking with our customer care team. 

If your new date is going to be after a bill is due please let the team know if you are unable to make the payment. 

Katie

[appleby2]

How awful, the person says they struggle with phone calls and ask to have a solution that doesn't involve a call and they just get told 'no'. Surely there's something that can be done online for people with autism etc. who can deal with their own things but are non-verbal! 🙄

[CABS13]

I agree. I am not always comfortable calling to make payments as discussing financial business over the phone isn't the safest thing. As its easy for next door to overhear! I find this compromises my privacy. As they will take anything they can! Not only this I like to look at the what I am doing, looking at the numbers, and I find paying by app far preferable. 

[Katie_B]

Good morning @CABS13. 

Welcome to the community. 

Do you have a direct debit in place? if yes, you can change your bill date within your My EE app by following these steps:

Bills & payments > Scroll down to 'Change Direct Debit date' > Select a date that is suitable to yourself. 

If you are not on direct debit please let me know.

Katie