Billing just shows old account

Morrison1o · ‎26-11-2025

After renewing my ee account I can’t remove my old account to see my billing

Chris_B · ‎26-11-2025

@Morrison1o If you’ve just moved back to EE then you need to call customer support and request that your old account/email is removed from the system. Or you setup a new EE account with a email address.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Morrison1o · ‎26-11-2025

How do I delete old account

XRaySpeX · ‎26-11-2025

@Morrison1o : How & what did you renew? EE plans don't need renewing. They just carry on on the same price plan once the min. term expires.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎26-11-2025

@Morrison1o If you’ve just moved back to EE then you need to call customer support and request that your old account/email is removed from the system. Or you setup a new EE account with a email address.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.