Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Billing higher than plan

Go to solution
HelenaRB
Investigator
Investigator

‎15-07-2024 08:33 PM

Hi all,

wondered if anyone had any thoughts on the below. My bill really is rediculous for what I get, this is sim only, and the data runs out every month. Any thoughts on why I am also being charged more than the £9.99 and £24 agreed costs?

Seems to me that I'm owed a refund?

 

Many thanks,

helena

IMG_1380.png

 

IMG_1379.png

 

0 Helpful
10 REPLIES 10
Go to solution
XRaySpeX
EE Community Star
EE Community Star
In response to HelenaRB

‎16-07-2024 05:40 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful