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Billing account number

Rosie128
Explorer

‎10-01-2024 04:46 PM

I’m trying to find my billing account number on my letters I have been sent by EE however I’m unable to find this. Is this also known as the bill reference or account number? If not, where else can I find this number? Many thanks,

Rosie

13 REPLIES 13
Katie_B
EE Community Support Team

‎10-01-2024 05:16 PM

Hi @Rosie128. 

The account number on your EE bills is your billing account number. 

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎10-01-2024 05:36 PM

Why do you need it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rosie128
Explorer
In response to Katie_B

‎10-01-2024 05:55 PM

Hi, yes I’ve tried to do this number but it asks me to put in a valid
account number so don’t know what to do now.
0 Helpful
Leanne_T
EE Community Support Team
In response to Rosie128

‎11-01-2024 08:03 AM

Hi @Rosie128 

Are you setting up an EE account using the app or a web browser? 

Do you have a mobile or broadband account? 

Leanne 🙂

0 Helpful
OBvibes
Investigator
Investigator

‎28-08-2024 07:52 PM

Was this answered as I have the same issue.

Michael_D
EE Community Support Team
In response to OBvibes

‎29-08-2024 09:14 AM

Hi @OBvibes.

Welcome to the community.

If you have access to your EE account online or in the EE app, you can view the account number by downloading the bill.

What was it you needed the account number for?

Michael

0 Helpful
OBvibes
Investigator
Investigator
In response to Michael_D

‎29-08-2024 10:22 AM

I have just joined yourselves and I have already had issues with my service I was signed up for which was rectified by a great member of the EE team but now I'm having issues with the Hub itself and I can't diagnose the problem, get in touch with anyone to help me through the problem and anyway to access the account to maybe directly track the issue. As I said I'm new so that may be the cause, but I have no way of contact at the moment to distinguish the problem, which just isn't good enough. 

0 Helpful
Michael_D
EE Community Support Team
In response to OBvibes

‎29-08-2024 10:36 AM

Thanks for explaining @OBvibes. Is it a home broadband hub or a mobile internet router you are struggling with? What is happening with it?

Michael

0 Helpful
OBvibes
Investigator
Investigator
In response to Michael_D

‎29-08-2024 11:07 AM

I believe it is a mobile internet router for the 4G Home Unlimited  (£50 package) - of which we received the router in the post with a simcard not inserted. I then proceeded to plug in the router into the mains and put the Sim card into the slot at the back as described in the instructions (no number provided for the sim card in the package delivered).

Now the hub is flashing aqua then white constantly without stop, I followed the normal instructions of turning the hub on and off again to reset but nothing has happened and we're still not getting internet. 

0 Helpful