Billed for calls I did not make

[ZZR14]

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not listen. Did EE make the call to get more money out of me. Can they prove it?

[ZZR14]

Hi sorry the end number is 2. 

0018003973342

[XRaySpeX]

That looks like a US toll-free no.

[bristolian]

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@ZZR14 wrote:

Hi. The number was. 0018003973343

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The 1800 part would be a free-call number if dialled from within the US.

Even if you are able to dial this (which won't always work), it would be charged as an international call

[J0hn3v16]

Did they manage to resolve the issue in the end?? I am projected to be charged £132 for a 29min call I DID NOT make to 0018442221938 for my bill next month. The numbers are so similar…it must be a scam of some kind. When I try to google the number, nothings coming back and there’s absolutely no record of the call in my phone log. It’s baffling how EE are allowing this to happen.

[XRaySpeX]

@J0hn3v16 : That's correct! That no. is an International Call to USA charged @ £4.64 / min. So a 29 mins call costs £134.56.

Perhaps you double-dialled the 1st '0' turning it into the International prefix.

[J0hn3v16]

No. The point I am making is that I did not dial that number…If I did dial the number it would be registered on my phones call log like all the other calls I made that day - and it isn’t.  

so I’m baffled as to how EE are charging/plan to charge their customers from calls that were never made. They need to investigate this because clearly myself and the person above a year apart having THE SAME SITUATION happen via the same mobile provider is not a coincidence. I was previously with O2 and never had anything like this happen…switched over to EE and 4 months later, this nonsense is taking place.

[XRaySpeX]

Then, @J0hn3v16 , phone CS & query the charge.

[J0hn3v16]

Already have thank you.
My original post was directed to the EE customer (ZZR14) who experienced the same thing me. I wanted to know what the outcome was for them in the end.

Appreciate your input though 🙂