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Account closed but Netflix is still active

Crisfern
Investigator
Investigator

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

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60 REPLIES 60
Katie_B
EE Community Support Team

Hi @Lianne14

I have resent the private message. 

Please let me know if you have received this. 

Katie