Account closed but Netflix is still active

[Crisfern]

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. 

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

 

 

[Shubb220]

im having same issue, ee refusing to help and netflix say they cant change payment, please anyone??

[Ali_A]

Hi @Shubb220 
 

I'll also send you private message. 
Please check your inbox and get back to me when you can.

Thanks

Ali