Hi,
I have recently upgraded my sim only deal and was informed by multiple staff from EE (when deciding) that I will get 50% off my sim only contract. I upgraded my sim only to the full works and also was informed at the time that they would give me the standard netflix plan, I called up and went through the set up process and informed the EE worker that the standard has a £3 a month charge and that was assured that i could select this and the charge would not be applied - however i have been charged. This week i contacted EE and the worker said that they would go and listen to the call and get back to me, yesterday i recieved a call back and then spoke to the workers 'manager' who was very rude and unprofessional. She said that I should not of got 50% off as this does not apply to sim only plans (that it should of been 50%), that i would have to pay the extra £3 a month and that if i disagree then they would have to send out a deadlock letter as she had already spoken to the relevenat department. She said that if they honored the original deal and apply the £3 to my account that it would flag on my account and I would be investigated.
Does anyone have any experience in dealing with EE and there bullying tactics?
https://ee.co.uk/content/dam/help/terms-and-conditions/offers-promotions/friends-and-family/friends-... - is this incorrect?
