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Friends & Family Discount not showing at Checkout

KennyWW
Contributor
Contributor

‎17-02-2025 02:44 PM - edited ‎17-02-2025 03:10 PM

I have two lines with EE, one for iPhone and one for iPad, both Sim Only contracts and both have Friends & Family discounts.

I've just tried to purchase a new 24-month data-sim contract for my iPad and the F&F discount is not showing at checkout.

I've also just tried to purchase a new 24-month iPhone 16 Pro contract and when clicking "Continue to Checkout" it resets to upgrade homepage.

I'm trying to give you money and you won't let me.

What does EE need to do to resolve this? 

Update: I have managed to purchase a 24-month iPhone 16 Pro contract, which includes F&F discount.

As yet unable to purchase 24-month data-only sim for iPad that includes existing F&F discount, however I am considering transferring this to 24-month Apple Watch 10 contract, can this be done?

0 Helpful
3 REPLIES 3
Matt_124
Star Contributor
Star Contributor

‎17-02-2025 04:49 PM

Smartwatches are already discounted with multi-line discount and as such are not eligible for Family and Friends or any other discounts.

What plan were you trying to choose for the SIM? Only plans without a discount and not on a promotional offer can be chosen as discounts cannot be stacked.

KennyWW
Contributor
Contributor
In response to Matt_124

‎17-02-2025 04:58 PM

Okaydoke, that's fair enough on the Watches.

I was trying to buy Essentials Unlimited for £32.00. No discounts indicated as far as I can see, certainly none stated when going through the upgrade process.

Thanks for taking the time to reply.

Kenny

0 Helpful
Matt_124
Star Contributor
Star Contributor
In response to KennyWW

‎17-02-2025 05:07 PM

Is that on a Data-Only SIM?

If so, it could be worth trying this on a normal phone SIM Only.

There's no practical difference between the two, you'll just have a calls and text allowance that goes unused but it will still function the same as a Data-Only SIM.