Okay,
So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.
This morning I was looking again for offers and seemingly everything has gone overboard and even for an account that's been loyal for the last 30 years I'm disgusted.
Then this jumps out at me for just upgrading my number.
Switched to other phones on the account and it was the same across it,so I rang upgrades and it put me through to retentions and the attitude I got for pointing this out was "yeah that's right so what's your problem,so do you want to do the upgrade then or what" worse bit was they also wanted me to tell them the FULL account password which felt Dangerous but in the end I got the advisor to be selective with a sigh.
This really really is making me consider changing networks as the service is going down hill for such a premium network that all us customers helped build from the ground up in the "Orange" Days when "the futures bright,the futures Orange" it was even more fun to own a mobile phone.
Shame on you all EE,you have lost your way in this digital world it seems.
1 SOLUTION
Accepted Solutions
@Alex_H That's what I thought,it's when I logged into my account via the web and clicked upgrades where it shows the phone and number you want to upgrade then that screengrab I posted is right there right in front of you,that's why I nearly had a heart attack on top of the £200 bill that was £75.
The retentions agent just didn't care what I was saying and said it was correct as I said above and wasn't interested on anything I had to say about how loyal we had been etc and just changed the subject asking me about doing the upgrade.
It's not just one bad experience though,all the users on my account have been complaining from the network going down to losing access to phone signal and mobile data recently and having to reset network settings in the middle of a town to reconnect when it was working fine and that I was on a local businesses WIFI just to try and call Customer Services only to get cut off when the reset was done.
My son's phone literally melted when it had the Android 13 update 6 months in and his screen came out of the frame but no help was available from EE,there shops,the device manufacturer instead I had to still pay the contract off and he had no phone for the remainder.
As you can see above,the screen is held on by it's ribbon which has now snapped since this was taken,I've never known anything like this in all our times of being EE Customers...bring back Orange I say and care about the people paying for the network.
@Alex_H That's what I thought,it's when I logged into my account via the web and clicked upgrades where it shows the phone and number you want to upgrade then that screengrab I posted is right there right in front of you,that's why I nearly had a heart attack on top of the £200 bill that was £75.
The retentions agent just didn't care what I was saying and said it was correct as I said above and wasn't interested on anything I had to say about how loyal we had been etc and just changed the subject asking me about doing the upgrade.
It's not just one bad experience though,all the users on my account have been complaining from the network going down to losing access to phone signal and mobile data recently and having to reset network settings in the middle of a town to reconnect when it was working fine and that I was on a local businesses WIFI just to try and call Customer Services only to get cut off when the reset was done.
My son's phone literally melted when it had the Android 13 update 6 months in and his screen came out of the frame but no help was available from EE,there shops,the device manufacturer instead I had to still pay the contract off and he had no phone for the remainder.
As you can see above,the screen is held on by it's ribbon which has now snapped since this was taken,I've never known anything like this in all our times of being EE Customers...bring back Orange I say and care about the people paying for the network.
