10% discount with EE & BT

[Hoss01]

Hi, as I have both EE And BT for my mobile and broadband services how can I get this discount added to my account?

Many thanks in advance 

[Bloozy]

Please share back here Hadid and tell us if it is applied or not because they told me exactly the same and 4 months later still asking for this discount.

[James_B]

Hi @Bloozy,

You mentioned in your post that your 10% discount has now been applied. Is that correct?

James

[Bloozy]

Hi James - sorry but why did you ask if I’m a new customer? Is there a series of Qs that exists whereby they deny each customer ?

eg. Are you a new customer? No . You’re disqualified.

Are you in possession of a discount code. No. You are disqualified.

Are you taking at both contracts together. No. You are disqualified.

nobody has told me  what are the criteria for fulfillment. They all say it depends. That sounds murky as there is an infinite number of conditions you can make up after the contract is taken out. How about someone here can say what are the criteria needed for the BOB ?

Everything you need to know is in my post. I haven’t said 20% . The BOB offer is 10% off the duration of the contract. So if I’m not paid 3 times I’m owed 20% for 3 times. And so on is what I was trying to explain.

[James_B]

Hi @Bloozy,

The reason I asked was so I could check the timescales for your discount being added.

Has it now been applied to your account?

James

[Bloozy]

It was applied as a credit but the Manager whom I asked for to confirm reversed the credit and he insists there is a discount code which the store gives to you when you take the contract out. He said that because I don’t have this code I’m not eligible and according to him the contract doesn’t state this despite that the Manager of the store had handwritten it on the paperwork and signed next to it at my request.

[Bloozy]

No it’s not applied anymore. Several agents promised it in the online chat but nobody applied it. Only in my last call they said they would apply a cash credit but this was later reversed by the Manager who asked for a code.

[James_B]

Hi @Bloozy,

It sounds like the manager you spoke to may have thought you were referring to a friends and family or corporate discount which does require a code.

I'm sorry to hear your discount has been removed. Please get back in touch with Customer Care and refer them to Best of Both Phone Deals & Contracts if necessary.

Hope this helps.

James

[Bloozy]

I don’t know what he thought. He eventually acknowledged the offer exists just that I’m not entitled to it.  He said it needs to be explicitly mentioned in the contract. As it isn’t mentioned explicitly he said I need a code. But I hear you. It’s just still not clear of this is something which needs to be stated in the contract. Is that correct or not?

[James_B]

Hi @Bloozy,

If you were offered the discount at the point of sale, it should be honoured.

James

[Bloozy]

You would think so right?!