Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why can't I access my broadband account to view my broadband bill on the EE app please help??
Hi. I've just moved over to EE from BT ff900 fttp. I wanted to get the 1.6Gbps package, that is available to my address. But i was told that that package was only available to new customers and that i would have to wait for until EE/BT send out a let...
i have had EE in the house now for 2 weeks and all is working great, till this morning that is, i was meant to work from home as i work in IT for the NHS, i connected my laptop up to the network via LAN and noting, tried wifi and put in the wifi key...
Could someone advise me how I switch off EE Landline Voice Messages? The 1571 system does not provide for switching it off.
I have had to input the landline phone contacts twice now - boring ! - because once the router was changed and the other time the router had to be reset - it seems all digital landline phone contacts are lost when this happens!!Is there any way the c...
I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) . I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill f...
Same problem here. I cannot view the Broadband page in plans and subscriptions within the EE mobile app. It has said ‘Order Pending’ for weeks. Ever since I was moved from BT FTTP 900 to EE it has been like that.I asked to add the TNT sports TV add-o...
We had your broadband and phone on 22 April. we bought Cyber security £5 per month. I phoned thousands of times but Nobody can tell me where i can download the cyber security software. you sent me the email and asked me to set up online account. but ...
When trying to check for my broadband contract end date I try going into broadband subscription on app and I get the you are not allowed to view this page message any help appreciated
