Same problem here. I cannot view the Broadband page in plans and subscriptions within the EE mobile app. It has said ‘Order Pending’ for weeks. Ever since I was moved from BT FTTP 900 to EE it has been like that.
I asked to add the TNT sports TV add-on which was successful but after a week I received an e-mail from EE notifying me that I was cancelling my TNT add-on when I didn’t do this - and now I can’t add it back on because of the phantom open order.
I have also had many other problems including EE keep downgrading my Netflix premium subscription to Basic which again I never asked for this to happen.
I have spent hours and hours on the phone with EE advisors with still no resolution, one advisor kept me on hold for nearly 2 hours with little to no breaks in the hold as “he was working on it” then there was a break in the hold and he appeared to be having an explicit conversation with another female and then I was cut off.
I am absolutely appalled and disgusted with the customer service. This phone call resulted in a strong complaint and I was told that the advisor was doing “call avoidance” and that his manager would be investigating it. I was then told that my case had to be passed on to something like the ‘orbit’ team and would probably be resolved in 5 days, needless to say still isn’t resolved and have lost all confidence in this company.
