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Issues with the DSL cable not being recognised when setting a new Modem

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TigZoR
Visitor

‎30-07-2021 02:20 AM

Hello EE Community,

 

Wondering if you can assist.  I only just recently purchased a new ASUS Modem (

DSL-AX82U).

 

I am in the process of setting it up ( I have all the details: username, password etc).

 

However when I plug in the DSL cable to the modem it does not detect the connection at all.  

 

I'm on Fibre Max 100 so I am not sure if this is not compatible with other 3rd party modems.

 

I have been trying to resolve it for the past 6 hours but to no avail.  I simply do not understand why a connection is not detected at all.

 

I have updated to the latest firmware as well.

 

Any assistance would be greatly appreciated.

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1 SOLUTION

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XRaySpeX
Grand Master
Grand Master

‎30-07-2021 02:41 AM - edited ‎30-07-2021 02:51 AM

You've bought the wrong router. Fibre Max 100 is a G.Fast connection. You need a G.Fast/VDSL/ADSL Modem Router. That is not 1. I believe the only 1 ASUS do is the DSL-AC88U.

 

Now that you've bought the ASUS DSL-AX82U you could alternatively look out for a G.Fast Modem (only) on eBay or you could return it if you are still within the 14-day statutory cooling-off period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX
Grand Master
Grand Master

‎30-07-2021 02:41 AM - edited ‎30-07-2021 02:51 AM

You've bought the wrong router. Fibre Max 100 is a G.Fast connection. You need a G.Fast/VDSL/ADSL Modem Router. That is not 1. I believe the only 1 ASUS do is the DSL-AC88U.

 

Now that you've bought the ASUS DSL-AX82U you could alternatively look out for a G.Fast Modem (only) on eBay or you could return it if you are still within the 14-day statutory cooling-off period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)