wifi control

[lettersnumbers]

Router (SH31B running r2.68.16-R-1296172-PROD-83002) and app (pos) are not pairing. This means I cannot use wifi controls in the app. I am invited by the app to set up the router and every time I get to the scanning QR code stage, it says it's already set up. (It is set up, but no wifi controls - I'm looking for access controls in particular. Any ideas?

Thanks,

[XRaySpeX]

@lettersnumbers : Are you using the EE Home app or the current MyEE app? Only the MyEE app is suitable for the SH+.

[lettersnumbers]

Thanks for the reply XRaySpeX. The app I'm using (android) is the MyEE app:

https://play.google.com/store/apps/details?id=uk.co.ee.myee

[Alex_H · Accepted solution]

Hi @lettersnumbers,

Welcome to the EE Community

If you are having issues with pairing the hub in order to setup Wi-Fi controls, you may have already tried them, but the usual steps we would recommend to try are restarting the phone and the hub, uninstalling and re-installing the app and if you have another device seeing if it works pairing with the app on another device.

If none of that works please give us a call  and one of our guides can run some checks on your account and raise a ticket to our specialist team to help get this resolved. Contact Us To Request Technical Support for Broadband and Landline | EE

Alex