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Broadband issues

iandzontoh
Investigator
Investigator

‎22-02-2025 11:47 PM - last edited on ‎16-03-2025 11:03 PM by EE Community Moderator

Hi mine is doing the same thing, literally just turns off for min or so, then turns back on. I have the diagnostics on my screen but how exactly do I send it here? And which parts/info should I censor? Would appreciate the help, thanks

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎23-02-2025 09:33 AM

@iandzontoh : Please provide the diagnostic info asked of OP.

Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
iandzontoh
Investigator
Investigator
In response to XRaySpeX

‎24-02-2025 01:36 AM

Before I do so, should I obscure any pieces of info? There is nothing that can be leaked, right?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to iandzontoh

‎24-02-2025 01:47 AM

@iandzontoh : As stated obscure BB Username & SSIDs. Any personal info posted here can be seen by anybody.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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iandzontoh
Investigator
Investigator
In response to XRaySpeX

‎16-03-2025 04:31 PM

stats.png

here are the stats. Once again it just reset again a few minutes ago

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to iandzontoh

‎16-03-2025 10:27 PM

@iandzontoh : Your stats are fine. What exactly is the issue? What's turning off or resetting? Is it the router or your Wifi connections? If the router, what is the state of its lights while doing this?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to iandzontoh

‎16-03-2025 10:41 PM

@iandzontoh   you appear to have a BT Hub, what service do you have?

The stats appears to be for a VDSL service, but the Hub is showing FTTP Mode ON - do you have something plugged into the WAN port? Or is there a setting to change it from a WAN port to a LAN port?

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Mustrum

‎17-03-2025 07:23 AM

@iandzontoh Just setup a BT Smarthub2 and the units on update appear to have the switch for wan on, if you switch it off turns the port to lan.

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