Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

slow PC's EE website

chrisandchantal
Explorer

‎12-08-2025 10:25 AM

My PC works fine but when it comes to EE website, it is extremely slow. I have been a customer for just a few months and this has been slow from day 1. Is there any issue? Remedy?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎12-08-2025 01:38 PM

Doubt it! It's been slow for years & convoluted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎12-08-2025 04:17 PM

Hi @chrisandchantal 

Welcome to the community.

Is there certain parts of the website where you have this problem? Does it still run slow when you use a different browser?

Chris

chrisandchantal
Explorer
In response to Christopher_G

‎12-08-2025 07:54 PM

Hello, I have tried on opera, firefox and microsoft edge and they are very slow to sign in, then to navigate the actual website of EE.

Chantal

0 Helpful
Leanne_T
EE Community Support Team
In response to chrisandchantal

‎13-08-2025 09:46 AM

Hi @chrisandchantal 

Thanks for coming back to us. 

Do you have the same experience if you stay logged out when navigating the EE website? Or, does the site run slow when you are logged into your EE account and viewing your account details? 

Does the same happen on a different device?

Leanne.