"please enter a valid billing account number"

[rahmania]

whenever i try to link my ee broadband with the myee app it tells me "please enter a valid billing account number". i have tried multiple times over and over but it keeps saying the same thing.

any suggestions on what to do?

[evans57]

I had this, with the app asking me to enter a 9 digit account number when they are actually 10 digits long (GB + 8 numbers)

on iOS I deleted the app and redownloaded it from the app store and it fixed the problem

[TB998]

Where do I find my GB number? The only number I have is an account number on the original order email but it's only numbers no GB?Thanks

[TB998]

I have the exact same issue, did you ever get it resolved? Did you manage to link your account? If so how? Thanns

[JimM11]

@TB998 Is this a mobile account, or a fixed landline broadband account?

[TB998]

Not sure, didn't realise there was a difference? we took it out at the same
time as a mobile phone contract, we don't have a landline but we do have an
EE hub if that helps?

[JimM11]

@TB998 On my mobile it is a 9 digit number only for the account, and the Broadband is GB plus 8 digit. You will have 2 separate account numbers so you know. The e-mail should indicate which one is which.  

[XRaySpeX]

@TB998 : What is the 'it'  that you took out?

[clare311]

EE fixed it from their end. Nothing I did could change it.