"please enter a valid billing account number"

[rahmania]

whenever i try to link my ee broadband with the myee app it tells me "please enter a valid billing account number". i have tried multiple times over and over but it keeps saying the same thing.

any suggestions on what to do?

[XRaySpeX]

You do have fixed Home BB & not mobile BB?

If so, your BB a/c no. will not be found anywhere in your MyEE for BB. It'll be in Welcome email. If you haven't kept that you will need to call EE to find out.

[Chris_B]

@rahmania  Is this new EE broadband or legacy EE broadband?    Basically when did you take out this broadband ?  Im certain you can’t  add legacy broadband to the app.  @XRaySpeX  might know. 

[rahmania]

its the ee smart hub plus broadband

[XRaySpeX]

Yes, @Chris_B , you may link EE legacy BB to the EE app, but it's pretty useless as it redirects to a browser just like online EE.

[rahmania]

yes i do have fixed home broadband. please tell me a solution to my problem.

[XRaySpeX]

AS I said, if you can't find it in your emails from EE, you'll need to call CS.

[JimM11]

@rahmania Your Broadband Account number is shown on your bill, do you have one yet? Mine is like GB******** 8digits after the GB.

[rahmania]

i have the billing account number but when i enter it it says enter a valid one.

[rahmania]

does it have to be on your broadband bill or can it be on a mobile data bill?