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"please enter a valid billing account number"

rahmania
Investigator
Investigator

‎02-07-2024 08:37 PM

whenever i try to link my ee broadband with the myee app it tells me "please enter a valid billing account number". i have tried multiple times over and over but it keeps saying the same thing.

any suggestions on what to do?

17 REPLIES 17
XRaySpeX
EE Community Star
EE Community Star

‎02-07-2024 08:49 PM

You do have fixed Home BB & not mobile BB?

If so, your BB a/c no. will not be found anywhere in your MyEE for BB. It'll be in Welcome email. If you haven't kept that you will need to call EE to find out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star

‎02-07-2024 08:53 PM

@rahmania  Is this new EE broadband or legacy EE broadband?    Basically when did you take out this broadband ?  Im certain you can’t  add legacy broadband to the app.  @XRaySpeX  might know. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
rahmania
Investigator
Investigator
In response to Chris_B

‎02-07-2024 08:54 PM

its the ee smart hub plus broadband

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎02-07-2024 08:59 PM - edited ‎02-07-2024 09:00 PM

Yes, @Chris_B , you may link EE legacy BB to the EE app, but it's pretty useless as it redirects to a browser just like online EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
rahmania
Investigator
Investigator
In response to XRaySpeX

‎02-07-2024 09:25 PM

yes i do have fixed home broadband. please tell me a solution to my problem.

XRaySpeX
EE Community Star
EE Community Star
In response to rahmania

‎02-07-2024 09:27 PM

AS I said, if you can't find it in your emails from EE, you'll need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to rahmania

‎02-07-2024 09:29 PM

@rahmania Your Broadband Account number is shown on your bill, do you have one yet? Mine is like GB******** 8digits after the GB.

0 Helpful
rahmania
Investigator
Investigator
In response to XRaySpeX

‎02-07-2024 09:30 PM

i have the billing account number but when i enter it it says enter a valid one.

0 Helpful
rahmania
Investigator
Investigator
In response to JimM11

‎02-07-2024 09:32 PM

does it have to be on your broadband bill or can it be on a mobile data bill?

0 Helpful